TY  - BOOK
AU  - Fitzsimmons, James A
AU  - Fitzsimmons, Mona J 
TI  - Service management: operations, strategy, information technology
U1  - 658 FIT  
PY  - 2006///
CY  - New Delhi
PB  - Tata Mcgraw-Hill publishing company ltd
N1  - Includes bibliographical references and index 
ER  -