Fitzsimmons, James A <br/><br/>
Service management  operations, strategy, information technology 
James A Fitzsimmons, Mona J. Fitzsimmons 
 - 5th ed.   
 - New Delhi  Tata Mcgraw-Hill publishing company ltd  2006 
 - xiv,605p  
<br/><br/> Includes bibliographical references and index  
<br/><br/><label>Dewey Class. No.: </label>658 FIT