Managing business process flows 
by Ravi Anupindi ....[et al] 
 - London  Prentice-Hall International  1999 
 - xii, 267p  
<br/><br/> Includes bibliographical references and index  
<br/><br/><label>ISBN: </label>9780139077753  
<br/><br/><label>Subjects--Uniform Titles: </label><br/>Production management; Process control 
<br/><br/><label>Dewey Class. No.: </label>658.5 MAN