Lucas, Robert W <br/><br/>
Customer service  building successful skills for the twenty-First century 

 - 3rd ed.   
 - Boston  McGraw Hill/Irwin  2005 
 - xvi, 416p  
<br/><br/> Inlcudes bibliographical references and index  
<br/><br/><label>Dewey Class. No.: </label>658.812 LUC