Beyond total quality management  towards the emerging paradigm 
Greg Bounds...[et al]. 
 - New York  McGraw-Hill Inc  1994 
 - xxviii, : 817p.  
<br/><br/> Includes index  
<br/><br/><label>ISBN: </label>9780071132381  
<br/><br/><label>Dewey Class. No.: </label>658.562 BEY