Unlocking the power of your QMS  keys to business performance improvement 
John E.(Jack) West and Charles A Cianfrani 
 - Delhi  Pearson Education (Singapore)  2005 
 - xii,177p.  
<br/><br/> Includes bibliographical reference  
<br/><br/><label>Dewey Class. No.: </label>658.4013 UNL