TY  - BOOK
AU  - Quinn, Michael
AU  - Byron, Lunda 
TI  - Superior customer service: the prompt approach to success
U1  - 658.812 QUI  
PY  - 2006///
CY  - New Delhi
PB  - Prentice Hall of India pvt ltd
N1  - Includes bibliographical references and index 
ER  -