Quinn, Michael <br/><br/>
Superior customer service  the prompt approach to success 
Michael Quinn and Lynda Byron 
 - New Delhi  Prentice Hall of India pvt ltd  2006 
 - xiii,103p  
<br/><br/> Includes bibliographical references and index  
<br/><br/><label>Dewey Class. No.: </label>658.812 QUI