Ould, Martyn A <br/><br/>
Business processes  Modelling and analysis for re-engineering and improvement 

 - Chichester  John Wiley  1995 
 - vii, : 216p. : 26cm.  
<br/><br/> Includes index  
<br/><br/><label>Dewey Class. No.: </label>658.406 OUL