Greenberg, Paul <br/><br/>
CRM at the speed of light  capturing and keeping customers in internet real time 

 - 2nd ed.   
 - New Delhi  Tata Mcgraw-Hill publishing company  2002 
 - xvi,480p  
<br/><br/> Includes index  
<br/><br/><label>Dewey Class. No.: </label>658.812 GRE