TY  - BOOK
AU  - Robinette, Scott
AU  - Brand, Claire Lenz, Vicki 
TI  - Emotion marketing: the hallmark way of winning customers for life
U1  - 658.8 ROB  
PY  - 2001///
CY  - New York
PB  - Mcgraw-Hill
N1  - Includes bibliographical references and index 
ER  -