Robinette, Scott <br/><br/>
Emotion marketing  the hallmark way of winning customers for life 
Scott Robinetle and Claire Brand with vicki lenz 
 - New York  Mcgraw-Hill  2001 
 - xvii,247p  
<br/><br/> Includes bibliographical references and index  
<br/><br/><label>Dewey Class. No.: </label>658.8 ROB