TY  - BOOK
AU  - Besterfield, Dale H 
TI  - Total quality management
SN  - 9788177584127 
U1  - 658.562 TOT 
PY  - 2003///
CY  - Delhi
PB  - Pearson Education (Singapore) Pte Ltd
N1  - Includes bibliographical references and index 
ER  -