Total quality management 
Dale H Besterfield...[et al.] 
 - 3rd ed.   
 - Delhi  Pearson Education (Singapore) Pte Ltd  2003 
 - xi, : 640p.  
<br/><br/> Includes bibliographical references and index  
<br/><br/><label>ISBN: </label>9788177584127  
<br/><br/><label>Dewey Class. No.: </label>658.562 TOT