Gilmore, Audrey <br/><br/>
Services marketing and management 

 - New Delhi  Response books  2003 
 - 215p  
<br/><br/> Includes bibliographical references and index  
<br/><br/><label>ISBN: </label>9788178293349  
<br/><br/><label>Dewey Class. No.: </label>658.8 GIL