Schonberger, Richard J <br/><br/>
Operations management  customer-Focused principles 
Richard J. Schonberger, Edward M. Knod 
 - 6th ed.   
 - Chicago  Irwin  1997 
 - xii,723p  
<br/><br/> Includes index  
<br/><br/><label>Dewey Class. No.: </label>658.5 SCH